Due to the global COVID-19 pandemic, shipping may be delayed.
We are processing and sending out orders normally, but your local post office may experience delays due the global COVID-19 pandemic. Please stay up to date with news regarding your local post services to find out if your postal services may be affected.
For logistical reasons, some items purchased in the same order may need be sent in separate packages. This means you may not receive all your products in the one package.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries.
The processing time for orders is generally 1-3 business days. Once an order has been processed a tracking number will be generated and forwarded to you via email or sms. If you have not received your tracking number within 7 business days, kindly inform us by email at email@example.com and include your order number.
Once your item/s is dispatched, estimated delivery time is:
Karachi: 3-4 business days
Rest of Pakistan: 5-7 business days
If you have not received your products, please feel free to contact us at firstname.lastname@example.org
All orders can be returned or exchanged within 7 days of the delivery date.
All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging. Please contact us for the return / exchange form before you start the return process.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us at:
email@example.com or WhatsApp: 0302-0213508 / 0302-2195887
Return & Exchange Process
Step 1: Please contact our customer service representative at firstname.lastname@example.org or WhatsApp: 0302-0213508 / 0302-2195887 to request an exchange/return form.
Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.
Step 3: a) Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 1 to 3 days to process the bank’s refund.
b) The new package will be shipped out once we receive and confirm the return package.
At GUL A CLASSIC, we’re confident you’ll love our products and we do everything we can to make our customers happy. But in the rare case you’re not satisfied, we’re here to help. Here’s how…
Our 30-day Risk-Free, Satisfaction Guarantee
At Gul A Classic, we are focused on providing the best possible service we can. Our return policy lasts 7 days. If 7 days have gone by since you’ve received your order, we have the right to reject any returns and refunds.
Please note: Our friendly customer support may require you to submit images/proof of damaged/defective goods.
Giving you a better solution
When contacting us, please include your order ID so we can provide a quick solution for you. Our professional customer care team will find it much easier to help if you provide all the information before hand.
Please note, we do not support any harassment and violence towards any of our customer support.
We allow cancellation and order changes as long as the order has not been dispatched. However, once the order has been dispatched we are unable to cancel the order.
Please contact us immediately if you wish to cancel your order with your name and order number.
If you receive a product that is broken, defective, or not like it should be, we will send you a replacement as soon as possible. We might ask for some evidence to provide the defect.
Product size exchange
If your order is not dispatched, we are able to change your order so please contact us with your name and order ID so we can help you in a timely manner.
If you purchased the wrong size and received the package already, we are unable to offer a free exchange, but you can return the product for a refund.
Item not received
Our average delivery times are 3-15 working days depending on location and customs. If you have not received your order after the time frame, please contact us and our customer support will assist you.
WHAT IF YOU’RE NOT HAPPY WITH THE DECISION OF OUR SUPPORT TEAM?
If you’re not happy with the decision you have received from our customer care agent, you have the right to appeal their decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive.
CHANGES TO ORDERS
Order changes are free of cost so long as it has been done within 24 hours. If more than 24 hours have elapsed since you’ve placed your order, we cannot change your order. That’s because we process and ship most orders within 24 hours of you placing your order.
If you have received a product that does not match your expectations, we will replace it.
If you have received a product that does not match your expectations, and would like a refund, please write to our customer care agents at email@example.com. In most cases, you will be given a refund. But in some cases, we may send through a replacement or store credit.
If you are not happy with your product or the service provided by Gul A Classic, you have the right to complain and get your issue resolved.